Cookie Policy

What are cookies?


cookies are small data files received by the terminal from the website visited and are used to record certain browsing interactions on a website by storing data that can be updated and recovered.These files are stored on the user's computer and contain anonymous data which are not harmful to the system.They are used to remember user preferences, such as the selected language, access details or page personalisation.

cookies can also be used to record anonymous information about how a visitor uses a site.For example, via which webpage a user has arrived or if an advertising banner was used.

Why does the ELRACODELACALMA.COM use cookies?


The ELRACODELACALMA.COM uses those cookies that are strictly essential for you to use our Websites and browse freely, use secure areas, personalised options, etc. Use cookies to gather data for analysis of website use.These are used to enhance the customer service, measuring the use and performance of the page to optimise and personalise it.

Our websites may also have links to social networks such as Facebook or Twitter .The ELRACODELACALMA.COM has no control of the cookies used by these external websites.For further details on social network cookies or those of unrelated websites, we recommend reviewing their own cookie policies.

How do we use the various types of cookies?


According to their purpose:


Technical Cookies

Technical cookies are essential and strictly necessary for the web portal to operate correctly and to use the various options and services it offers.

For example, those that maintain the sessions, management of response times, performance or validation of options, the use of security elements, sharing contents with social networks, etc.

Personalisation Cookies

These cookies enable the user to specify or personalise various characteristics of the general options of the webpage, for example, defining the language, regional configuration or type of browser.

Analytical Cookies

Analytical cookies are used by our web portals to create browsing profiles and discover user preferences so as to enhance the offering of products and services.

For example, an analytical cookie controls the geographic areas the user is most interested in, their favourite products, etc.

Advertisement / Advertising Cookies

Advertisement cookies help to manage advertising spaces based on specific criteria.For example, visiting frequency, edited content, etc.

Advertising cookies, via advert management, make it possible to store information on behaviour by observing habits, studying visits and creating a profile of user preferences to offer them advertising in keeping with the interests.


According to duration:


Session Cookies

Session cookies are those that exist the time the user is browsing the webpage and are deleted at the end.

Persistent Cookies

These cookies are stored on the user's terminal for a longer period, simplifying the control of the preferences chosen without having to repeat certain parameters on every visit to the website.


And if I don't want these cookies or do nothing about them?


To comply with the law, we must ask for your permission to manage the cookies.Should you decide not to authorise the processing by expressing your disagreement, we will only use the technical cookies, as they are essential for browsing our website.In this case, we will not store any cookies.If you continue to browse our website without withholding your authorisation, this implies acceptance of their use.

Please bear in mind that if you reject or delete the browsing cookies on the Bank's website we cannot store your preferences, some characteristics of the pages will not be operational, we cannot offer you personalised services and every time you browse our website we will have to ask you again for your authorisation to use cookies.

If you still decide to modify the configuration of your access to the webpage, you should know that it is possible to delete the cookies or prevent this information being recorded on your system at any time by modifying the configuration parameters of your browser:

Configuration of Internet Explorer cookies
Configuration of Firefox cookies
Configuration of Google Chrome cookies
Configuration of Safari cookies

These browsers are subject to upgrades or modifications so we cannot guarantee they will adapt fully to your browser version. You may also use a browser not covered by these links, such as Konqueror, Arora, Flock, etc. To avoid this, you can directly access your browser options which are usually to be found in the Options menu, in the "privacy" section. (Please see the help section of your browser for further details).

Is the information gathered by the cookies used on websites other than that of the ELRACODELACALMA.COM?


Some of our cookies are used to generate advertising on third party networks or to conduct analyses, for which we use tools unrelated to the ELRACODELACALMA.COM.The cookies used are for the exclusive use of the bank and its corporate group and under no circumstance are they commercialised.

At the ELRACODELACALMA.COM we work with trusted suppliers who assist us in managing and customising our webpages.

So what does the information above mean?


If you accept our cookies, we can improve the websites of the ELRACODELACALMA.COM to offer you optimal access and a more efficient, personalised service.

And you can configure your browser to establish that only trusted websites or the pages being browsed at the time can manage cookies, enabling you to select your preferences.

By publishing this policy, the ELRACODELACALMA.COM demonstrates its commitment to current law on the use of cookies, providing you with information so you can understand what type of cookies we use and why we do so.In this way, we aim to act transparently as regards the data processed in browsing our website from your system.

This policy is regularly reviewed to ensure it is up to date, and is therefore subject to modifications.We recommend you visit this page regularly and we will inform you of any related update.

Where can I get more information?


If you need more information on the cookies directive, please see the Official State Gazette (Boletín Oficial del Estado) published on 31 March 2012 (for Spain) with the transposition of directives in the field of electronic communications. You can also find the directive at Information Commissioner Office (in English).

In addition, you can watch explanatory videos published by the Spanish Data Protection Agency that set out, step by step, how to configure the privacy options for the most common browsers, social networks and mobile operating systems, at Videos AEPD.